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Cancellation & Refund - Cardio World

Cancellation & Refund Policy

Cardio World — Returns, Refunds & Cancellation Guidelines

Important Notice: At Cardio World, we believe in helping our customers as far as possible. Please read our Cancellation & Refund Policy carefully before placing an order. For any assistance, reach out to our Customer Service Team.

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Returns & Refunds

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Perishable Products

Cardioworld.co.in will not accept the return of a perishable product once it is delivered.

No Returns
📦

Non-Perishable Products (Wrongly Shipped)

Cardioworld.co.in accepts responsibility for all products that may have been wrongly shipped, and will make arrangements to replace them.

Free Replacement
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Damaged During Shipping

In case of damage caused during shipping, Cardioworld.co.in will make arrangements to replace the damaged product. Customers must bring the damage to the notice of the courier at the time of delivery.

Report at Delivery
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Complaint Period

Customers seeking replacement/return must inform Cardioworld.co.in within 7 days of receiving a non-perishable product and within 24 hours of receiving a perishable product.

7 Days / 24 Hours
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Product-Specific Returns

Some items (such as malas, jewelry, or gemstones) may have special returns policies. These are notified on the respective product pages.

Check Product Page
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Refunds (Out of Stock)

Cardioworld.co.in will refund full payment if the customer has paid for products that are listed on the website but which are out of stock. The Customer Service Team will contact the customer and initiate the refund upon consent.

Full Refund

Partial Refunds: If a customer has ordered several products and one or more are not in stock, the customer will be refunded the cost of the unavailable products only.

Payment Gateway: Refunds are made through the payment gateway for all Credit/Debit card orders. These payments are routed back through the customer's card company and credited to the customer's account.

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Need Help? Please write to or call our Customer Service Team for more details regarding returns and refunds.

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Cancellation Policy

Cardioworld.co.in believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

  • Cancellations within 24 hours — Cancellations will be considered only if the request is made within 24 hours of placing an order.
  • Shipping initiated — The cancellation request will not be entertained if the orders have initiated the process of shipping.
  • Same Day Delivery — No cancellation of orders placed under the Same Day Delivery category.
  • Special Occasion Offers — No cancellations are entertained for products obtained on special occasions like Pongal, Diwali, Valentine's Day, etc. These are limited occasion offers.
  • Perishable Items — Cardioworld.co.in does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes poor product quality. (Please check Returns & Refunds section.)
  • Damaged/Defective Non-Perishables — In case of receipt of damaged or defective consumer durable items and non-perishable items like malas, gemstones, etc., please report to our Customer Service team. The request will be entertained once Cardioworld.co.in has checked and determined the same at its own end. This should be reported within 21 days of receipt.

Expectation Mismatch: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service Team within 24 hours of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.